Frequently Asked Questions
 
How do I sign up for a CaesarsCasino.com Prepaid Card Play+ account?
Sign up for your CaesarsCasino.com Prepaid Card Play+ (“Play+”) account by logging into your Caesars Online Casino account at CaesarsCasino.com and visit the Deposit Page. Click the Add New button next to the CaesarsCasino.com Prepaid Card funding option. You will need to input your Social Security Number and Date of Birth to complete the enrollment information. Verify your mailing information is correct on the form, click to agree to Terms & Conditions, and click enroll. Upon successful registration, you will have the opportunity to add funds to the account immediately using a Bank Card or eCheck.  Your personalized card will be mailed to your address on file within 10-14 days of funding the account. 

What are the benefits to using a Play+ account?
Play+ provides a fast and easy way to deposit and cash out while playing online.  It is a great way to manage your money and can be used everywhere Discover® is accepted.  Play+ has a very high approval rate when loading funds and are easy to use.

How does my Play+ account work?
With Play+, there is no credit limit and no credit check. Instead, the account’s spending limit is determined by the amount of money you load onto the account up to the maximum balance. For example, if you load $350, then the account will only allow you to spend up to $350 (less any applicable fees). You can use your card for purchases everywhere Discover® is accepted and at any ATM that accepts PULSE® and NYCE cards. 

How do I fund my Play+ account with a Bank Card?
Fund your Play+ account by logging on at CaesarsCasino.com and visit the Deposit Page
  • Click the Fund Card button for the CaesarsCasino.com Prepaid Card funding option
  • Select Bank Card Load
  • Enter the Bank Card number you wish to fund with in the appropriate field
  • Complete the security code and expiration date fields
  • Enter the amount you wish to fund to your Card
  • Click Add Funds
  • Verify on the following screen that your funding amount is correct
  • Click Fund My Account
  • You may opt to save the account for faster funding on future requests
 
How do I fund my Play+ account with eCheck?
Fund your Play+ account by logging on at CaesarsCasino.com and visit the Deposit Page
  • Click the Fund Card button for the CaesarsCasino.com Prepaid Card funding option
  • Select eCheck
  • Enter your Driver’s License state and ID number
  • Enter your Routing and Account numbers
  • Enter the amount you wish to fund to your Card
  • Read the disclosure and click Authorize
  • Confirm amount of transaction and enter the last 4 SSN to verification
  • Click Authorize
  • You may opt to save the account for faster funding on future requests
 
Important:  Please note, the address on the Bank Card you are using to fund needs to be the same as the address on file with your Play+ account.  Fees may apply to this funding transaction, for details please see the Terms & Conditions
 
My Bank Card was declined when attempting to Load Funds to my Account.
It is possible that the information that was supplied during the Play+ enrollment does not match the information on file at your Financial Institution. The Bank Card you are attempting to fund with must be the same address as the Play+ account.  Please contact your Financial Institution to confirm the information that is associated with your Bank Card. If you need additional information or help please email us at support@loyaltycardplus.com with your inquiries.

Can I schedule a transfer frequency from my Bank Card or eCheck to my Account?
You may opt to save a Bank Card or eCheck Account as a funding source upon a successful funding transaction. However, due to the requirements of the payment processors, it will be necessary to select the Bank Card or eCheck account and input an amount to be funded for each funding transaction. 


How do I transfer funds from my Play+ Account to my wager account?
  • Login to your account at CaesarsCasino.com and visit the Deposit Page
  • Select the Deposit button for the CaesarsCasino.com Prepaid Card funding option
  • Enter the dollar amount to transfer (Any value below or up to the balance on the Play+ account may be transferred to the wager account)
  • Click Continue
 
How do I transfer funds from my wager account to my Play+ account?
  • Login to your account at CaesarsCasino.com and visit the Deposit Page
  • Select the Withdraw button for the CaesarsCasino.com Prepaid Card funding option
  • Enter the dollar amount to transfer (Any value below or up to the maximum account balance may be transferred to your Play+ account)
  • Click Continue
 
What are the monthly fees for my Play+ account?
To learn more about the fee structures, logon to CaesarsCasino.mycardplace.com and view the Terms & Conditions.

Can my Play+ card be sent to a PO Box?
No, cards must be sent to a physical residential address.

How do I reset/change my PIN number?
Your PIN can be reset using the IVR at 877-220-3988 (push 4 once card number is entered) or by logging in to CaesarsCasino.mycardplace.com.  The PIN value is set to a default value, last 4 of your SSN, when you first enroll for the account but can be changed once the card is activated. 
  • Login in to CaesarsCasino.mycardplace.com
  • Hover over the additional services tab on the right side of the screen – click Change PIN
  • Enter the current PIN and the new PIN you wish it to be changed to – click Change PIN
 
How do I change my password?
If you have forgotten your password, select Forgot your Password on the logon screen. A temporary password will be sent to the email address on file. If you know your password and would like to change it:
  • Login to CaesarsCasino.mycardplace.com
  • Click Additional Service Tab on right side of screen
  • Click Change Password/Secret Question
  • Enter current password – enter password you wish to change to – click Change Password
 
How do I update my profile information? I’d like to update my address.
For us to make the change on your Play+ account, we will require that you scan and email or fax one of the below documents as proof of address.  Please ensure that your name and address both appear on the document for verification.  You may email to support@loyaltycardplus.com or fax to 702-851-4755.  Please reference “Address Change” on the request.  
  • Scanned image of the Driver’s License or equivalent State Issued Identification card
  • Copy of a Utility Bill
 
What do I do if my Play+ card is lost or stolen?
Report lost or stolen cards immediately by emailing support@loyaltycardplus.com or calling 877-220-3988. Once reported, the account will be closed and a new card will be issued to you, subject to the fee as outlined in the Terms and Conditions. Additional information regarding liabilities for lost and stolen cards is available in the Terms & Conditions at CaesarsCasino.mycardplace.com.

How do I check my Play+ account balance?
You can check your Play+ account balance for free online at CaesarsCasino.mycardplace.com. Or get free balance alerts via email or by cell phone. You can also call Customer Service at 877-220-3988 and use the automated service.
 
What if I don\'t agree with my available balance?

You can review posted transactions online at CaesarsCasino.mycardplace.com for any discrepancies. Please keep in mind that your account may have pending authorizations that should be complete as soon as the merchant settles the transaction. If you believe that there is an issue with your balance, please contact us at support@loyaltycardplus.com.
 
 

 

This card is issued by Sutton Bank Member FDIC.  Discover® and the Discover Acceptance Mark are service marks used by Sutton Bank under license from Discover Financial Services.  The Prepaid Card Program is managed by Sightline Payments.
 

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